Privacy Policy

Voir version française

LAST UPDATE: SEPTEMBER 30TH 2015

FOR PURPOSES OF TRANSPARENCY AND ETHICS, RATOMIC LAB INC. DOING BUSINESS UNDER THE NAME OF CYCLEMAP (“CYCLEMAP”) PLEDGES TO COMPLY WITH THIS POLICY (“PRIVACY POLICY”) CONCERNING THE MANAGEMENT, GATHERING, USE, RETENTION, AND DISCLOSURE OF THE USERS’ (“YOU” OR “USER”) PERSONAL DATA (“PERSONAL DATA”) ON ITS MOBILE APPLICATION (“ SERVICE”). IN THE CONTEXT OF THIS PRIVACY POLICY, PERSONAL DATA REFERS TO PERSONAL INFORMATIONS RELATING TO YOU, ALLOWING US TO IDENTIFY YOU, AND THAT ARE ASKED WHEN YOU SIGN UP, LOG INTO YOUR CYCLEMAP ACCOUNT AND DURING YOUR USE OF THE SERVICE INCLUDING YOUR NAME, E-MAIL, PLACE OF RESIDENCE, LOCATION, BIKE TRAVEL HABITS, AND PREFERENCES. CYCLEMAP PLEDGES TO PROTECT THEM AND TO USE THEM FOR THE PURPOSES FOR WHICH THEY ARE COLLECTED ONLY. THIS PRIVACY POLICY AIMS TO INFORM YOU ABOUT OUR PRIVACY PRACTICES AND EXTENDS TO ALL PERSONAL DATA COLLECTED BY CYCLEMAP THROUGH THE SERVICE.

1. COMPLIANCE WITH THE LAW

CYCLEMAP PLEDGES TO COMPLY WITH THE PROVISIONS OF THE PERSONAL INFORMATION PROTECTION AND ELECTRONIC DOCUMENTS ACT (CANADA), AN ACT RESPECTING THE PROTECTION OF PERSONAL INFORMATION IN THE PRIVATE SECTOR (QUÉBEC), AND ANY OTHER APPLICABLE STATUTE OR REGULATION THAT COULD SUCCEED THE FOREGOING (COLLECTIVELY “THE LAW”) CONCERNING YOUR PERSONAL DATA.

2. CONSENT

CYCLEMAP ENSURES THAT YOU ARE INFORMED OF ANY GATHERING, USE, RETENTION, OR DISCLOSURE OF PERSONAL DATA CONCERNING YOU AND THAT YOU CONSENT TO IT. WHEN YOU DISCLOSE PERSONAL DATA TO CYCLEMAP THROUGH THE SERVICE, YOU ACCEPT THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY. THE SERVICE MAY INCLUDE EXTERNAL LINKS TO THIRD PARTY WEBSITES. CYCLEMAP HAS NO CONTROL OVER THESE WEBSITES AND ASSUMES NO LIABILITY WITH REGARD TO THIRD PARTY WEBSITES LISTED ON ITS SERVICE. THE OWNERS OF THE EXTERNAL LINKS ARE THE SOLE RESPONSIBLES OF THE CONTENT ON THESE WEBSITES.

3. UPDATES TO THE PRIVACY POLICY

CYCLEMAP CAN CHANGE, MODIFY, ADD, REMOVE, OR OTHERWISE AMEND THIS PRIVACY POLICY AT ANYTIME AT ITS DISCRETION BY UPDATING THIS PAGE. IF THE UPDATES ARE SUBSTANTIAL WE WILL SEND YOU A NOTIFICATION THROUGH THE SERVICE OR BY ANY OTHER MEAN SO THAT YOU ARE FULLY INFORMED ABOUT THE UPDATES BEFORE CONTINUING YOUR USE OF THE SERVICE. IF YOU DISAPPROVE ANY CHANGES YOU MUST CLOSE YOUR ACCOUNT. YOUR CONTINUED USE OF THE SERVICE FOLLOWING AN UPDATE REPRESENTS CONSENT TO THE UPDATED PRIVACY POLICY.

4. INTENDED USES OF PERSONAL DATA

CYCLEMAP DETERMINES THE INTENDED USES FOR WHICH YOUR PERSONAL DATA ARE GATHERED BEFORE THE GATHERING OR AT THE TIME OF THE GATHERING. AS OF THIS POLICY THE INTENDED USES OF YOUR PERSONAL DATA ARE TO:

  1. IDENTIFY YOU AND YOUR PLACE OF RESIDENCE;
  2. IDENTIFY YOUR CORRESPONDENCE LANGUAGE;
  3. ESTABLISH YOUR GEOGRAPHICAL LOCATION;
  4. OPEN A USER ACCOUNT AND IDENTIFY YOU AFTERWARDS;
  5. ESTABLISH MECANISMS FOR YOUR PASSWORD RECOVERY IN CASE OF LOSS;
  6. ENJOY FEATURES AND SERVICES OFFERED THROUGH THE SERVICE;
  7. KNOW YOUR PREFERENCES IN ORDER TO SHOW YOU BETTER SUITED ADVERTISEMENTS;
  8. GET AN EFFICIENT AND PERSONALIZED CUSTOMER SERVICE;
  9. WHEN YOU REQUEST IT TO SUBSCRIBE YOU TO A NEWS LIST, TO PROMOTIONS, OR TO ANY OTHER PERIODIC OR SPECIAL INFORMATIONS;
  10. ALLOW YOU TO RECEIVE NOTIFICATIONS, UPDATES, SAFETY ALERTS, AND ADMINISTRATIVE MESSAGES FROM THE SERVICE;
  11. PERFORM SURVEYS WITH YOU WHEN YOU WANT TO IN ORDER TO KNOW ABOUT YOUR SATISFACTION, NEEDS, AND TASTES;
  12. DETERMINE SUBJECTS THAT MIGHT INTEREST YOU IN ORDER TO IMPROVE THE SERVICE.

IN ADDITION, PERSONAL DATA GATHERED BY CYCLEMAP HELP US TO BETTER ADDRESS REPORTED PROBLEMS, TO ASSESS AND IMPROVE OUR SERVICE CONTENT, AND TO DESIGN, IMPROVE OR COMMERCIALIZE OFFERS BETTER SUITED TO THE USERS. PERSONAL DATA ARE ALSO GATHERED FOR MARKETING STUDIES.

5. PERSONAL DATA GATHERING AND USE

CYCLEMAP ONLY GATHERS PERSONAL DATA NECESSARY FOR THE FOREGOING IDENTIFIED PURPOSES UNLESS YOU VOLONTARILY DISCLOSE PERSONAL DATA THROUGH THE SERVICE OR WHEN THE LAW ALLOWS IT. IN CERTAIN CIRCUMSTANCES PROVIDED BY THE LAW YOUR PERSONAL DATA CAN BE GATHERED, USED, OR DISCLOSED WITHOUT YOUR KNOWLEDGE NOR YOUR CONSENT. THIS INCLUDES BUT IS NOT LIMITED TO PERSONAL DATA GATHERED FOR (I) LEGAL, MEDICAL, OR SAFETY PURPOSES, (II) FRAUD DETECTION AND PREVENTION OR TO ENSURE THE CARRYING OUT OF THE LAW, OR (III) TO RESPOND TO AN IMMINENT SITUATION THAT ENDANGERS THE LIFE, HEALTH, OR SAFETY OF OTHERS.

WHEN YOU ACCESS OR USE THE SERVICE WE AUTOMATICALLY GATHER CONFIGURATION DATA, DEVICE DATA, DATA COLLECTED BY COOKIES, AND OTHERS. WE ALSO RECORD THE TIME AND DATE OF YOUR VISITS ON THE SERVICE AND THE PAGES YOU VIEWED SO WE CAN DETERMINE THE MOST VISITED PAGES.

6. RETENTION OF DATA

CYCLEMAP PLEDGES TO RETAIN YOUR DATA ONLY AS LONG AS NECESSARY FOR THE FULFILLEMENT OF THE FOREGOING PURPOSES. WHEN A USER’S CYCLEMAP ACCOUNT IS CLOSED, THE DATA RELATED TO THAT ACCOUNT STAYS IN OUR RECORDS. EVEN IF WE USE FORMER USERS’ PERSONAL DATA LESS AND LESS WITH TIME, THIS PRIVACY POLICY APPLIES TO THEM AND WE TAKE THE SAME CARE AND CAUTION IN THE WAY WE GATHER, USE, AND PROTECT FORMER USERS’ AND CURRENT USERS’ PERSONAL DATA.

CYCLEMAP ALSO RESERVES THE RIGHT TO RETAIN YOUR PERSONAL DATA AFTER YOU CLOSE YOUR ACCOUNT IF THIS RETENTION IS NECESSARY FOR US TO CONFORM WITH LEGAL OBLIGATIONS OR REGULATIONS, FOR DISPUTE RESOLUTION, TO AVOID FRAUDS AND ABUSES, OR TO ENFORCE THIS PRIVACY POLICY.

7. DISCLOSURE OF PERSONAL DATA

CYCLEMAP DOES NOT SELL ANY PERSONAL DATA TO THIRD PARTIES IN ITS ORDINARY COURSE OF BUSINESS. HOWEVER, CYCLEMAP USES THE PREFERENCES THAT YOU DISCLOSE THROUGH YOUR SERVICE USE TO SHOW YOU TARGETED ADVERTISEMENT CORRESPONDING TO YOUR PREFERENCES. WE CAN AUTHORIZE BUSINESS PARTNERS TO USE YOUR PREFERENCES FOR TAILORED ADVERTISEMENTS; THEY WILL HAVE ACCESS ONLY TO DATA NECESSARY TO CARRY OUT ADVERTISING FUNCTIONS.

CYCLEMAP MAY BE REQUIRED TO DISCLOSE OR TRANSFER YOUR PERSONAL DATA IN THE EVENT OF BUSINESS SALE, AMALGAMATION, SALE OF ASSETS, REORGANIZATION, OR BANKRUPTCY (“BUSINESS SALE”). WHEN YOU CONSENT TO THIS PRIVACY POLICY YOU ALLOW US TO DISCLOSE OR TRANSFER YOUR PERSONAL DATA TO THE ENTITY CONCERNED IN SUCH A BUSINESS SALE. CYCLEMAP PLEDGES TO ENFORCE THIS PRIVACY POLICY ON THE CONCERNED ENTITY WITH REGARD TO YOUR TRANSFERRED PERSONAL DATA.

8. SOCIAL MEDIA

WHEN YOU ACCESS OUR SERVICE AND YOU USE SOCIAL MEDIA FEATURES YOU TRANSFER CERTAIN PERSONAL DATA. THIS INFORMATION SHARING IS THEN MANAGED BY THE SOCIAL MEDIA’S PRIVACY POLICY. CYCLEMAP PLEDGES NOT TO DISCLOSE YOUR ACCOUNT NUMBER NOR ANY PERSONAL DATA NOT REQUIRED BY THE SOCIAL MEDIA. WHEN YOU ARE USING SOCIAL MEDIA FEATURES, THE SOCIAL MEDIA PROVIDER CAN ALSO PROVIDE US WITH PERSONAL DATA THAT YOU ALLOWED TO SHARE IN TERMS OF ITS PRIVACY POLICY.

IT IS LIKELY THAT SOCIAL MEDIA GATHER INFORMATION ABOUT YOU SUCH AS YOUR IP ADDRESS OR LINKS THAT YOU VISITED. THIS IS POSSIBLE EVEN IF YOU HAVE NOT CLICKED ON A SOCIAL MEDIA, YOU HAVE NOT LOGGED INTO YOUR ACCOUNT, OR YOU DO NOT HAVE AN ACCOUNT WITH THEM.

9. LOCALIZATION DATA

WHEN YOU LOG INTO YOUR ACCOUNT ON THE SERVICE, CYCLEMAP CAN GATHER AND PROCESS INFORMATION ABOUT YOUR GEOGRAPHICAL LOCATION. CYCLEMAP USES THIS INFORMATION TO OPTIMIZE YOUR SERVICE EXPERIENCE, SUBMIT ROUTES TO YOU, AND SUBMIT OFFERS, ADVERTISING AND PERTINENT INFORMATION THAT CAN INTEREST YOU IN THE AREA. TO DETERMINE YOUR LOCATION, THE INFORMATION WE WILL TAKE INTO ACCOUNT INCLUDES YOUR GEOLOCALIZATION DATA, YOUR IP ADDRESS, AND ALL OTHER MEANS NECESSARY.

10. COOKIES

SEVERAL WEBSITES SET UP COOKIES AND PERSISTANT COOKIES. THEY GATHER GENERIC AND NON-PERSONAL INFORMATIONS ABOUT YOUR VISIT ON THE SERVICE. WE SOMETIMES USE THEM TO DETERMINE THE NUMBER OF VISITS ON THE SERVICE. WE ALSO USE TEMPORARY COOKIES THAT ARE AUTOMATICALLY DELETED AT THE END OF AN ACTIVE SESSION OR THAT ARE ERASED WITHIN THIRTY (30) DAYS.

11. EMPLOYEES

ONLY CYCLEMAP EMPLOYEES WHOSE WORK OR PART OF THEIR TASKS CONSIST TO GATHER, RETAIN, OR USE YOUR PERSONAL DATA HAVE ACCESS TO THEM. THEY ARE REQUIRED TO ENSURE THAT THE GATHERING, USE, RETENTION, AND DISCLOSURE OF YOUR PERSONAL DATA ARE CONDUCTED IN ACCORDANCE WITH THIS PRIVACY POLICY AND THE LAW.

CYCLEMAP, ITS OFFICERS, DIRECTORS, EMPLOYEES, MANDATARIES, AND SUCCESSORS CANNOT BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR ACCESSORY DAMAGES OF ANY KIND RESULTING FROM THIS PRIVACY POLICY.

12. SAFETY MEASURES

YOUR PERSONAL DATA ARE PROTECTED BY SAFETY MEASURES APPROPRIATE TO THEIR SENSITIVITY. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE SERVICE IS PROVIDED WITH FEATURES – FIREWALL OR ELECTRONIC ENCODING – THAT ENABLE TO PROTECT YOUR PERSONAL DATA AT A HIGHER LEVEL. THE COMMANDS THAT YOU SEND US ARE HOSTED ON A SECURE SERVER.

13. ACCESS TO PERSONAL DATA

CYCLEMAP PLEDGES TO INFORM ANYONE WHO REQUESTS IT ABOUT THE EXISTENCE OF PERSONAL DATA ABOUT THEM, THE USE THAT IS MADE OF IT AND WHEN APPLICABLE THE DISCLOSURE TO THIRD PARTIES; CYCLEMAP ALSO PLEDGES TO LET ANYONE WHO REQUESTS IT CONSULT THEM. IT WILL BE POSSIBLE TO QUESTION THE PERSONAL DATA’S ACCURACY AND COMPLETENESS, AND HAVE IT AMENDED APPROPRIATELY.

THE ACCESS TO YOUR PERSONAL DATA FILE IS FREE. HOWEVER, WE MAY CHARGE YOU THE COSTS OF REASONABLE EXPENSES RELATED TO COPIES AND TRANSMISSION OF YOUR PERSONAL DATA. IN THIS CASE, WE WILL INFORM YOU BEFOREHAND OF THE COSTS.

14. ACCURACY OF PERSONAL DATA

YOU HAVE TO DISCLOSE PERSONAL INFORMATIONS TO CYCLEMAP THAT ARE AS COMPLETE, ACCURATE, AND UP TO DATE AS THE PURPOSES FOR WHICH THEY ARE REQUIRED. YOU ARE ALLOWED TO HAVE YOUR FILE MODIFIED TO AMEND INACCURATE, INCOMPLETE OR AMBIGUOUS INFORMATIONS, TO HAVE OBSOLETE OR UNJUSTIFIED INFORMATIONS REMOVED FROM YOUR FILE, OR YOU CAN WRITE COMMENTS THAT WILL BE PUT INTO YOUR FILE. TO DO SO YOU CAN CONTACT THE CUSTOMER SERVICE.

15. COMMENTS, COMPLAINTS, AND COMMUNICATIONS

BY PUBLISHING THIS PRIVACY POLICY CYCLEMAP MAKES SPECIFIC INFORMATIONS ABOUT ITS PERSONAL DATA POLICIES AND PRACTICES AVAILABLE TO ANYONE. IF YOU HAVE ANY QUESTIONS CONCERNING THIS PRIVACY POLICY OR IN CASE OF NON-COMPLIANCE WITH IT, YOU CAN CONTACT THE PERSONAL DATA MANAGEMENT COORDINATOR WHO IS RESPONSIBLE FOR THIS PRIVACY POLICY AT THE FOLLOWING ADDRESS: INFO@CYCLEMAPAPP.COM.